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Welcome to the Honda Owner FAQ's section
We have tried to cover the most frequently asked questions within our website and owner section. We always recommend you direct all enquiries to your Honda authorised Power Equipment dealer, your selling dealer. If you still cannot find the answer to your enquiry please contact us or alternatively call the Honda Contact Centre 0845 200 8000.
- Where can I locate my nearest Honda sales, service, parts dealer?
- Please use our dealer locate facility on the top of this page or alternatively call the Honda Contact Centre 0845 200 8000.
- Does Honda (UK) sell any products, parts or accessories direct to customers?
- No. Please contact your nearest authorised Honda dealer. There is a Honda dealer locate on our pages or call the Honda Contact Centre on 0845 200 8000.
- What should I be aware of prior to purchasing a Honda Power product?
- We have constructed some points to be aware of when making a purchase decision; however we recommend you contact your local authorised Honda Power Equipment dealer who will be able to offer you expert advice.
Please follow this link >> http://ww1.honda.co.uk/power/garden/purchasing.html
- How can I obtain an Owners Manual, Service Manual or Parts Book for my product?
- Contact your local Honda dealer if the owners manual you require is not available on this website. For service manuals and parts books you will need to go to your local authorised Honda Power Equipment dealer, supplying them with the full model number and year, they are able to order most manuals and receive them within 36 hours.
- What products are available from Honda (UK) Power Equipment dealers?
- Honda (UK) Power Equipment dealers can supply Lawn & Garden, ATV, Marine and Energy products according to there franchise. To locate your nearest authorised/franchised dealer click the link at the top of the page
- Where can I locate my serial number?
- To locate the serial number on your product, please either refer to your owners manual or for assistance call the Honda Contact Centre 0845 200 8000.
- What type of Oil does my Honda product require?
- Honda engines are developed, tested and certified with petroleum based motor oils as a lubricant. Any motor oil used in our engines must meet all oil requirements as stated in the owners manual.
- Lawn & Garden: What is mulching?
- Mulching involves simply blocking the ejection channel of the lawnmower's cutter casing and in some instances fitting a second blade. The grass is cut by the blade/ blades and is finely shredded before falling back onto the lawn. For more specific advice and the suitability of mulching for your application please contact your local authorised Honda Power Equipment dealer.
The Honda Versamow System™ is a revolutionary 4 in 1 system that allows you to Mulch, Bag, Discharge and Leaf Shred by simply altering the clip director. This feature is exclusive to the HRX 537 range.
- Lawn & Garden: What speed do Honda mowers travel at?
- The ground speeds of individual machines are located in the products relevant owners manual.
- Lawn & Garden: What is a Hydrostatic drive?
- This feature provides a variable ground speed and, regardless of the speed the mower is travelling, it ensures the blades rotate at a constant speed. Mowers that have an H in the letters at the end of their model number have this feature.
- Do Honda Power Equipment products run on unleaded petrol?
- Yes. Honda power products have been designed to run on unleaded petrol. We only currently sell diesel powered Generators (EXD range). Non-Honda branded machines that are “powered” by a Honda Engine have been designed to run on unleaded petrol since 1978.
- Lawn & Garden: Where can I locate noise levels and vibrations levels for Honda Lawn mowers?
- Specifications for selected Honda Lawn mowers including noise and vibration levels are located in our Brochures and the owners manuals. Should you wish information on a model not published please contact us on 0845 200 8000 and we will assist you further.
- Where do I buy genuine Honda Power Equipment parts / accessories?
- Parts and Accessories are available from authorised Honda Power Equipment dealers. If parts are not in stock at the dealer premises they can be ordered by the dealer direct with Honda Parts.
- Who can I use to service my Power Equipment product?
- Servicing can be carried out by anyone. However we would always recommend an authorised Honda dealer and it is preferable that any maintenance and or repair be performed by the selling Honda dealer. They may in turn keep useful historic information regarding your particular machine which may save valuable time and money.
- Will my Power product be collected from my house?
- Many of our dealers operate this service; please enquire at your local Honda Power Equipment dealer for further information and costs involved.
- I did not buy my Honda Power Equipment product from my authorised franchised dealer, where do I get warranty repairs appraised?
- Please use our dealer locate for all our franchised service and support dealers, all authorised Honda Power Equipment dealers are able to process warranty on behalf of Honda (UK), should you require further information please contact us on 0845 200 8000.
- Where can I get Marine warranty repairs appraised?
- You may take your Honda product to any authorised Honda Marine Servicing Dealer in the United Kingdom for warranty repairs. When taking your product in for warranty service, you must provide proof of purchase. To qualify for warranty, the product must be purchased in the EU and the product must be a European (EU) model with CE markings. If your outboard was purchased outside of these countries you must take your motor back to the country where it was purchased for warranty consideration.
- Where can I get my Honda product serviced if I am not in the United Kingdom / Northern Ireland?
- For all information on local Honda dealer information in Europe please visit www.honda-eu.com
- ATV: Is there any pre-ride inspection requirements?
- Yes. Honda takes rider safety seriously and so you should inspect your Honda ATV every time before you ride it. Please refer to your owners manual alternatively refer to the ATV service and warranty registration booklet (page 8).
- ATV: What is the process for making my Honda ATV road legal?
- When you purchase a new ATV the supplying dealer will issue a V55. If the ATV is used or a second hand purchase and they require an age related document they should contact their nearest Honda authorised dealer who will assist in obtaining a proof of age certificate. In all cases a road legal kit MUST be fitted. Only UTILITY machines registered as agricultural motor vehicles (Agricultural, Horticultural or Foresty use). Honda has produced some guidance notes, these are available from all Honda authorised ATV dealers. It is not possible to register Sport ATV's.
- Where can I find further information on Honda Engines?
- Please visit the European Honda Engines Service site, there are owners manuals, tips, advice and dealer locates - visit www.honda-engines-eu.com
- My Honda Power Equipment product was recently stolen, what can I do?
- We would request you contact your selling dealer immediately with this information, please have your name, address, and serial number to hand. Alternatively you can also use the contact page on this website to report the stolen product.
- Will the Honda Aquatrax™ personal watercraft be available in the UK?
- This model is currently not for sale in Europe. Honda Motor Europe Ltd. currently has no plans to introduce this model to its product line up.
Please be aware that:
There is no after sales support from our dealer network for technical enquiries in Europe.
Honda Motor Europe Ltd. does not support any warranty for this product because it has not been homologated for the European market place.
We do not support this product's after sales parts or any manuals which relate to this model.
- What emissions standards do Honda (UK) products get measured against?
- Honda's entire line-up of petrol general purpose engines already meets today the United States Environmental Protection Agency's (EPA) Phase 2 emissions levels and the EU Stage 2 emission levels which are currently the most stringent emissions standard in the world.
- What is Honda (UK)'s approach to the environment and recycling?
- Honda's approach is to look to reduce the environmental impact of our activities at each stage of our operations. This includes a comprehensive approach to recycling and re-using material. This is typified by the approach of our manufacturing sites where we are aiming to totally remove any waste being sent to landfill as a result of our manufacturing activities. This has been achieved in Japan where our 7 automobile factories produce no waste from the manufacturing process. All waste is either re-used or recycled. Our manufacturing plant in Swindon is making similar progress and has reduced the amount of waste sent to landfill from 60kg a vehicle 10 years ago to 5.3kg at present. This will be reduced to zero by 2010.
Our Langley Head Office takes a similar approach and by introducing a recycling scheme for staff, has reduced the amount of waste that is land filled from the Head Offices from 75 tonnes per annum to 24 tonnes per annum. More recently a car share scheme has also increased the average number of employees per vehicle.
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